Virtual Consultation – Plastic Surgeon – Dr Craig Rubinstein

Dr Craig Rubinstein Plastic Surgery Virtual Consultation

Amidst the COVID-19 pandemic, medical professionals, including Dr Craig Rubinstein, had to make adjustments to their consultation practices in order to comply with safety restrictions. Virtual consultations emerged as a widely embraced solution, enabling patients to connect with Dr Rubinstein remotely. Despite the restrictions no longer being an issue, Dr Rubinstein recognises the convenience and accessibility of virtual consultations and continues to offer this option to both new and existing patients.

Dr Craig Rubinstein is committed to helping you on your surgical journey, whether it be a breast lift, breast reduction, augmentation or abdominoplasty. The patient liaison team are available to chat from 9 am – 5 pm Monday to Friday.

Virtual Consultation FAQ’s


Starting from July 1, 2023, it is a requirement for all patients to have a referral before scheduling a consultation with a plastic surgeon. This applies to both in-person and virtual consultations. The referral serves as an important document that provides essential information about the patient’s medical history and allows the plastic surgeon to assess their condition and determine the most appropriate course of action.

Having a referral ensures that the patient receives appropriate care and allows the plastic surgeon to have a comprehensive understanding of the patient’s needs and expectations. It also helps in facilitating effective communication between the referring healthcare professional and the plastic surgeon, ensuring coordinated and cohesive care.

Obtaining a referral demonstrates a commitment to following established guidelines and protocols in the field of plastic surgery. It serves as a safeguard to prioritize patient safety and optimize the overall quality of care provided.


Prior to your virtual consultation with Dr Rubinstein, he may request that you take a series of photos and send them to him. These photos serve as a valuable visual tool that helps Dr Rubinstein assess your unique anatomy and better understand your desired changes or areas of concern.

By reviewing these photos, Dr Rubinstein can gain important insights into your specific needs and objectives for plastic surgery. This allows him to provide you with a more accurate assessment and personalized recommendations during your virtual consultation. It also helps facilitate effective communication and ensures that both you and Dr Rubinstein are on the same page regarding your aesthetic goals.

Please rest assured that any photos you provide will be treated with the utmost confidentiality and used solely for the purpose of evaluating your case and tailoring a personalized treatment plan for you. Dr Rubinstein’s goal is to provide you with the highest level of care and ensure that your virtual consultation is as informative and productive as possible.


For a fee of $300, you will receive a comprehensive package that includes the following:

  • Pre-consultation call
    • A dedicated member of our Patient Liaison Team will speak with you to address any initial inquiries or concerns you may have.
  • Virtual consultation with Dr Craig Rubinstein
    • You will have a one-on-one virtual consultation with Dr Rubinstein, where you can discuss your specific needs, desired outcomes, and ask any questions related to your procedure.
  • Estimate of fees
    • Following the virtual consultation, you will receive an estimate of the costs associated with your procedure, providing you with clarity on the financial aspects.
  • Face-to-face consultation: If you choose to proceed with your surgical journey you will be able to schedule an in-person consultation at our practice, allowing for a physical examination, photos for your medical file and further discussion of your goals.
  • Finalised quote
    • After the face-to-face consultation, you will receive a finalised quote that outlines the exact costs and details of your proposed treatment plan.

Please note that the $300 fee covers the above services and ensures that you receive comprehensive guidance and information throughout the consultation process.


Dr Rubinstein is using Zoom for virtual consults. However, a normal phone call may also be an option.


A consultation will range from 30-60 minutes in length depending on the procedure/s you want to discuss.


Yes, if you decide to proceed with surgery, Dr Rubinstein will need to see patients for an In-Person consultation to provide a physical examination and measurements along with sizing (if applicable) and clinical photos. 


Dr Rubinstein has set days and time slots for his consultations.  When you speak with his team they will advise which day he will be available for a virtual consultation.


Starting from July 1st, 2023, there is a new policy in place to ensure optimal decision-making. In order to proceed with booking a surgery date, patients are required to have at least two consultations with Dr Rubinstein and his team, with at least one of them conducted in person. Following these consultations, a mandatory 7-day cooling-off period will be observed.

This cooling-off period is designed to allow patients ample time to carefully consider their options, review all the information provided, and make an informed decision regarding their surgical procedure. It serves as an important step to ensure that patients make the right choice for them and are fully prepared before moving forward with their chosen treatment.

At the end of the cooling-off period, patients will have the opportunity to schedule their surgery date based on their comfort level and readiness, as well as the surgeon’s availability. The implementation of this policy reflects our commitment to prioritising patient care, safety, and satisfaction throughout the entire surgical journey.

Tips on How to Get the Most out of Your Online Consultation

To make the most out of your online consultation, here are some helpful tips:

  • Research your procedure
    • Prior to your consultation, take the time to educate yourself about the procedure you are considering.
    • This will enable you to have a better understanding of the treatment, its potential outcomes, and any questions or concerns you may have.
  • Prepare a list of questions
    • Write down a list of questions you would like to discuss during the consultation.
    • This will ensure that all your queries are addressed and that you receive the information you need to make an informed decision.
  • Ensure a good internet connection
    • A stable and reliable internet connection is crucial for a smooth online consultation.
    • Make sure you are in an area with a strong signal. This will minimize disruptions or interruptions during the session.
  • Use a static camera
    • If you are using a webcam or mobile device for the consultation, it is best to keep the camera stable and stationary.
    • This allows for a clear and focused view of you during the conversation.
    • If using a mobile device, consider propping it up or using a mount to ensure stability.
  • Opt for a well-lit and quiet environment
    • Choose a well-lit area for your consultation, preferably with natural light or adequate artificial lighting.
    • Additionally, find a quiet space where you can comfortably engage in the conversation without distractions or background noise.

By following these tips, you can ensure a productive and effective online consultation, maximising the value of your interaction with the medical professional and obtaining the information you need for your decision-making process.

Making a virtual consultation appointment

For more information about having a virtual consultation, or to learn more about Dr Craig Rubinstein consulting in this way, please contact his patient coordinator on 03 88491400. Plastic surgery is a personal step, with many aspects to consider. Dr Rubinstein aims to provide you with all the information you need to make informed, educated decisions.

About Dr Craig Rubinstein

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Dr Craig Rubinstein FRACS (Fellow of the Royal Australasian College of Surgeons) is an experienced Melbourne Specialist Plastic Surgeon for breast and abdominoplasty surgery.

Dr Rubinstein offers women personalised abdominoplasty surgery and all forms of cosmetic breast surgery.

BOOK A CONSULTATION (03) 8849 1400

Next Steps in Your Surgical Journey

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Want more information about your Procedure?

  • Download a Free Procedure Guide on your chosen surgery.
  • Visit the FAQs and read patient reviews to learn more about your intended procedure.
  • For more information about pricing visit our cost page.
  • You can also talk to our Patient Care Team from 9 to 5 pm Monday to Friday on (03) 8849 1400

Coco Ruby Plastic Surgery

About Your First Consultation

  • Dr Rubinstein’s Consultation fee is $300.
  • A referral from your GP or specialist is essential.
  • A referral helps when claiming Medicare or Private Health Insurance coverage.
  • Please contact the Patient Care Team at Coco Ruby Plastic Surgery to book your consultation.

What to Bring to Your Consultation

  • You are more than welcome to bring a friend or relative to help discuss the information and your choices.
  • Ensure you also take a lot of notes and thoroughly examine the documents provided.
  • Please be aware you may need to undress for a physical exam so wear simple clothes.